Before work begins
The service scope, professional fee and known government or third-party charges should be confirmed before payment. Ask questions before authorising filing, document preparation or third-party payment.
Cancellation request
A cancellation request should be made promptly by phone, email or WhatsApp. The review will consider whether consultation, document review, drafting, filing, portal work, payment or follow-up has already occurred.
Professional fees
Any refund of professional fees is assessed against work already completed and committed costs. Completed consultation, drafting, verification or submission work may be non-refundable to the extent already performed.
Government and third-party charges
Government fees, stamp duty, portal payments, certification charges, lender charges, insurer premiums and other third-party amounts are subject to the refund rules of the receiving organisation and may not be recoverable after payment.
No refund based solely on an external rejection
An authority, lender, insurer or certification body may reject, query or delay an application. Where Progateway has performed the agreed professional work, an external decision alone does not automatically create a refund entitlement.
For a written review, contact Progateway through the details on the contact page.